FAQs

If you do not see the answer to your question below, please contact us. Our team are always happy to help.

Wildlands is based in Ballyquirke, Moycullen, County Galway. Our Eircode is H91 WYV2. We are located 1km before the village of Moycullen on the N59 when travelling west from Galway. We are 8kms west from Galway city centre.

Don’t have a car? Don’t worry! There are buses from Galway to Moycullen – see Bus Éireann website for details - www.buseireann.ie

We have ample parking for our customers, including parking for buses.

Please book online through our website. For group enquiries of 15 + people you can also contact us. We recommend booking in advance as our activities tend to fill up, especially during the weekends and holidays.
Our playground, walks and fairy trails are for use by customers of Wildlands or customers of the Olive Tree Kitchen only. We require pre-booking of activities online through www.wildlands.ie as we are limiting capacity at the moment as a result of Covid-19. If you use the booking engine the activities available for your selected date with will show in the summary page before you book, along with the ages and min height etc requirements of the selected activities. Parents and siblings of a pre-booked participant have complimentary use of our fairy trails, Wildlands Walks and the Adventure Play playground. During busy times we will need to limit capacity in the playground. Our Olive Tree Kitchen restaurant is open to the public.

Yes. Anyone who is doing an activity with us must first fill in a waiver form. This can be done online via our website on booking or on arrival. It is best to do it online in advance of visiting us to save time when you arrive.

Each participating (U18) child must have a waiver signed by a parent/guardian/supervising adult (18+). Each participating adult (18+) must sign their own waiver. One adult (18+) can sign a waiver for up to six (U18) children.

Your booking journey allows completion of a waiver for participants. Also, the link in your confirmation email can also be used to complete the waiver after you book and can be shared to allow completion of waivers for participants, including completion by a parent/guardian/supervising adult. Our website also contains a waiver section to allow easy completion of the waiver on our site at any time.

Waivers are valid for one year from signing date.

Assuming you have already completed your waiver, please arrive for your activity at least 20 minutes before it starts.

Our opening hours vary depending on the activity and time of year. The easiest way to find out is the use our booking function on our website for activities or on the Olive Tree Kitchen section of our site or contact us.
Anytime is great, but you might want to consider visiting on a weekday afternoon when there are usually fewer visitors - giving you more opportunities to explore!
See the ‘adventure overview’ section at the bottom of each activity page on our website (under the gallery for the activity) and also this information will show in the summary page on the booking engine before you pay.

Wear comfortable clothes that you can stretch and move comfortably in. Shoes must be closed toe flat shoes. Runners are perfect. No sandals, heels or slip-off shoes.

We suggest that you wear something you don’t mind getting grubby. Your stomach area will need to be covered and long hair must be tied back.

It is advisable to bring a rain jacket just in case!

Do not bring any valuable items with you.

The Olive Tree Kitchen offers a wide variety of food options.  Our Wildlands Wagon, a retro VW, sells hot drinks, sambos and delicious snacks. There are picnic tables if you would like to eat food purchased at Wildlands outside. You cannot bring your own food or other outside food onsite. 

Informal photography and video for personal use are allowed during regular hours as long as other visitors’ experiences are not disrupted and the photos are for non-commercial use. Photography of strangers is not allowed for any reason without the person’s (or their guardian’s) express or written consent.
Any photography, filming or recording intended for publication on television or film or on radio must be approved by our marketing team – contact us for more information.
Above all else, safety is one of our top concerns. Therefore, parents/guardians/supervising adults are advised that children must be accompanied at all times.
We have differing supervision ratios and requirements, depending on the activity. Please see the relevant activity section(s) on our website for this information. For paid activities, this information is also displayed to you as part of the booking journey.
We have limited number of lockers available for customers but we do recommend that you do not bring any valuables with you.  For reasons related to COVID-19 we are not currently permitting use of our lockers. We accept no responsibility for any items stolen, damaged or lost in these lockers or on your person during your visit.
Customers with special needs may admit an accompanying carer free of charge when they purchase an adult or child ticket. Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card, GP letter or hospital consultant letter which confirms the visitor is unable to visit independently without the aid of a carer or mobility aid.
Far from it! Visitors of all ages can enjoy Wildlands. Check out our website or contact us for more information about corporate packages, group tours, events, hens and stag parties. We have plenty of packages and offerings that are fantastic for confidence or team building. Laugh-out-loud and learn along the way.
We have a very spacious 200-seater event room overlooking Wildlands that can be used for training, conferences, parties or yoga.
Wildlands is for everyone!
Unfortunately, some of our more adventurous activities are not suitable.
Yes there are and they vary depending on the activity. Please look at the information section of each activity on our website which gives detail. Please ensure you read these restrictions before booking.
Some of our safety systems for our Zip ‘n’ Trek and Fun Walls courses involve magnets which may interfere with pacemakers and ICDs.
For all bookings we will charge your credit or debit card through a secure payment system with a non-refundable payment amounting to 100% of your total booking once availability has been confirmed. To cancel you will need to email or phone us. You are responsible for ensuring that we receive the request. Our cancellation policy is set out in the Terms and Conditions of your booking.
Parties, corporate, schools and/or bespoke group bookings have their own payment, cancellation and deposit terms.
The cost of our activities differ, depending on various factors. Use our booking tool on the activity pages for info. There is no gate entrance fee at Wildlands but use of any of our services is for customers only.
Our activities remain open in all weathers, except where severely icy or stormy weather prevents. Sometimes, unfortunately, we might need to close an activity for reasons beyond our control as detailed in our Terms and Conditions. 
Yes! Just ask at reception and they will let you know how to log in.
Zip 'n' Trek is a 3 hour, 4 circuit experience which includes the climbing tower free and fall jump (optional) at end. Express is a 2 circuit shorter experience without the tower.  It typically lasts 90 mins. All times include safety brief and harnessing.
You can purchase gift cards online or from our reception. They can be redeemed online or at reception for our activities. They are currently not redeemable for food.
We have a dedicated events team who are there to help with larger groups (15 plus). Contact us for more info.
The building at Wildlands is wheelchair accessible and suitable for ambulatory disabled persons. Some of our activities including Baile Beag, Archery and certain areas of our Challenge Rooms are suitable for wheelchair users  Other activities including (Fun Walls, Zip n Trek) and parts of activities such as the physical challenges in the Challenge Rooms are not suitable for wheelchair users. Some of our cabins are wheelchair accessible suitable for wheelchair users. We offer disabled parking. Please contact us should you require further information.